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  • 1.  Media Store not displaying / green sync line

    Posted 07-11-2021 15:05
    Hey All,
    Having an issue with the internal MediaManager at times not displaying the content that it has loaded. It will work fine at first but about an hour later when I recall the custom to take it live, it does not display it. In order to fix it I have to drag the content back into the player. The content was captured internally from a media server source. 

    Secondly, When taking any MediaStore live, there is 1-2 pixels of a green line at the top of the frame. Even with no content in the MediaStore, it still outputs the green line at the top.

    EDIT: After troubleshooting for some time found that ME2 was being sent out and back in and not being FSFC (Causing the green horizontal line). I have removed that element completely and now doing the same thing but through ME follows instead. Not sure why it only was effected by the MediaStore inputs though.

    I am running a Carbonite Black Frame running 15.0.1.18522
    1080i/59.94 Locked with External TLS Reference

    Any ideas would be welcomed!

    Thanks!
    Ian
    #CarboniteBlack​​​

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    Ian Matchner
    Engineer & TD
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  • 2.  RE: Media Store not displaying / green sync line

    Posted 07-12-2021 00:48
    Hey Ian, check that the custom control you have built isn't recalling a different media ID (or any media store).
    I'm not sure about the green line as it's not something I've ever seen, someone wiser than me will be able to comment.

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    Jos Ford
    Ross Video
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    Original Message


  • 3.  RE: Media Store not displaying / green sync line

    Posted 07-12-2021 22:01
    Hi Jos, 
    No Media Recalls are in any of the custom controls. Adding them however fixes the issue so that it gets recalled right before I take it live. However I want the ability to drag and drop on the fly without having to add the media I want to a custom control.

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    Ian Matchner
    Engineer & TD
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    Original Message


  • 4.  RE: Media Store not displaying / green sync line

    Posted 07-12-2021 17:40
    We are not able to recreate this in our Lab.. When you say it is ejected you have the green lines...  Can you confirm you see this when selected on the Background and you have no Keyer Active? or any other video source?

    Where do you see this?   Is it only this source and nothing else?  What about when you select Black or the Colour Generator?

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    Les O'Reilly
    Product Manager - Production Switchers
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    Original Message


  • 5.  RE: Media Store not displaying / green sync line

    Posted 07-12-2021 23:37
      |   view attached
    The green line at the top of the frame is always there with or without media loaded. When selected on background with no keyer live it is there but if it is put into a keyer and displayed with black on background it does not show up. I have tested it in both Self Key and DVE mode and neither produces the green line, only when in Background. 

    I only see it on the 4 Media store inputs. Not seen on Black or the Color Generator.
    EDIT: After troubleshooting for some time found that ME2 was being sent out and back in and not being FSFC. I have removed that element completely and now doing the same thing but through ME follows instead. Not sure why it only was effected by the MediaStore inputs though.

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    Ian Matchner
    Engineer & TD
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    Original Message


  • 6.  RE: Media Store not displaying / green sync line

    Posted 10-19-2021 11:52
    Hey Ian,
    I have the same green line on ME2 output of my Carbonite Black. It occurs whenever I have a media store as a background without or without a key on. I even tried sizing a key over 100% and the green line still wins.  I also tried loaded still from a USB drive and a captured frame from a source.  Did you find a fix?

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    James McMullan
    EASTSIDE CHRISTIAN CHURCH - ANAHEIM
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    Original Message


  • 7.  RE: Media Store not displaying / green sync line

    Posted 10-21-2021 00:48
    Hey James,
    I found that ME2 was coming out of the switcher and brought back in on a physical input. My workflow involves sending ME2 into MiniME1 to get a few more keyers. When I would take the input that was being reinserted it would cause the green line issue. So if you have this in your system, get rid of it and use one of the ME Follows instead that was added in I believe software version V13.0.4.17417, for the HD variant. The switcher does all the routing instead of using an input and getting the green line.

    Hope this Helps!

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    Ian Matchner
    Engineer & TD
    Christ's Church of the Valley (CCV)
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    Original Message


  • 8.  RE: Media Store not displaying / green sync line

    Posted 10-22-2021 06:35
    Hi folks,

    You do not have to physically re enter signals in Carbonite, doing so will cause a 1 line drop in the image. MEs and MiniMEs 'float' in switcher timing so an ME or MiniME output can be selected as an input to another ME or MiniME internally. Ideally you should have the ME you want to send to the MiniME in your bus map so that that it is available as a direct selection.

    You do not need that external connection at all.

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    Nigel Spratling
    Ross Video
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    Original Message