Hi Rob,
When we see "Unknown Vid Mode", it is commonly due to incorrect cable connections, or a bad/loose cable. In some cases, it may require a software reflash/upgrade.
As you have double-checked your cable connections, we may rule out the first reason for now. So I would try swapping out the cables as the next step. If this does not resolve the issue, I would write to technical support (techsupport@rossvideo.com) to help troubleshoot and advise further.
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Aaron
Business Development Manager - Production Switchers & Servers
Ross Video
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Original Message:
Sent: 08-05-2024 12:45
From: Rob Coons
Subject: Audio breakout panel setup
I'm trying to get the 1RU Audio Breakout Panel setup and working with my Graphite and am at a loss. The Graphite itself is receiving embedded audio on SDI input 1 and that shows fine on the mixer; but I can't get any of the Analog inputs to work.
I've double-checked my cable configuration based on the documentation and have the Global Setting enabled for a breakout panel, but am not seeing any audio come through from the analog inputs.
The front of the unit is displaying "Unknown Vid Mode" - I'm guessing this may be related to the issue but can't figure out how to resolve or change.
Any help is much appreciated!
Rob