Production Switchers

 View Only
  • 1.  Carbonite 60 program keyers

    Posted 13 days ago
      |   view attached

    Hello!

    I'm using a carbonite 60 and a TD3 panel. I'm having an issue on the program ME where I would select a key and when I dissolve, it deselects it. The issue doesn't happen with the T-bar or when I cut. It's also not affecting the other ME's only program/preview.

    I've attached a video showing how it works fine with a cut but not with the dissolve. If anyone has any solutions, anything would be appreciated. Thank you!



    ------------------------------
    Lola Peric
    ------------------------------


  • 2.  RE: Carbonite 60 program keyers

    Posted 13 days ago

    check in personality that you don't have the Trans Reset enabled.



    ------------------------------
    Les O'Reilly
    Director - Switcher Product Management
    ------------------------------



  • 3.  RE: Carbonite 60 program keyers

    Posted 13 days ago

    Hi Les,

    Thank you for getting back to me. Trans Reset is not enabled and I am still having the issue.

    Thanks,

    Lola



    ------------------------------
    Lola Peric
    ------------------------------



  • 4.  RE: Carbonite 60 program keyers

    Posted 13 days ago

    We are going to need to get the file Set and the Logs please.

    I can not make this happen here now with a TD2S and an Ultra 60.....  Though I am using version 9 which will be released in the next week or so.  But still something is really weird and I would like to have us look at it.



    ------------------------------
    Les O'Reilly
    Director - Switcher Product Management
    ------------------------------



  • 5.  RE: Carbonite 60 program keyers

    Posted 13 days ago

    Hi Les,

    One of our engineers will be sending you the logs and file set shortly.

    Thanks



    ------------------------------
    Lola Peric
    ------------------------------