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  • 1.  Carbonite 9 Custom Views

    Posted 08-15-2024 15:28

    Hi everybody,

    With Carbonite 9 Custom Views, I have more potential locations to explore, though I haven't fully utilized them yet. However, I'm having trouble getting Live Assist to work despite it appearing to be enabled.

    I've attached two screenshots for reference. In the Configuration section, Live Assist is selected, and I see the green checkmark. Yet, in Custom Views, I'm prompted to configure it further. Could it be that I'm trying to add a Live Assist shortcut within Live Assist itself, and Carbonite is unsure how to proceed?



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    [Danny] [Skarka] Ross Pilot since Synergy
    [Producer, Director, Technical Director]
    San Francisco United States
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  • 2.  RE: Carbonite 9 Custom Views

    Posted 08-15-2024 15:35

    I would not know why you would add those to it's self so that is possible -- I would need to try that :)

    worked for me



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    Les O'Reilly
    Director - Switcher Product Management
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  • 3.  RE: Carbonite 9 Custom Views

    Posted 08-15-2024 15:36

    added a page from another system (graphite)



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    Les O'Reilly
    Director - Switcher Product Management
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  • 4.  RE: Carbonite 9 Custom Views

    Posted 08-15-2024 20:28

    I can connect to all things Carbonite Ultra, except for Live Assist. When I try to add Ultrix or Touchdrive sections, it just says "waiting". All of the areas I tried to connect display the green check. This is not really an issue for me. I'm just playing with the new version and figuring out what I don't know. What I've seen so far is well done. 



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    [Danny] [Skarka] Ross Pilot since Synergy
    [Producer, Director, Technical Director]
    San Francisco United States
    ------------------------------



  • 5.  RE: Carbonite 9 Custom Views

    Posted 08-16-2024 07:25

    Are you setting up the linking from a separate computer instance of DashBoard and then on the TD panel your getting that message?  When you configure these it needs to be in the device tree of the DashBoard Client -- ie if you have not added the Device to the TD Panel DashBoard Tree then that instance is not going to find the device.



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    Les O'Reilly
    Director - Switcher Product Management
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  • 6.  RE: Carbonite 9 Custom Views

    Posted 08-16-2024 12:58
      |   view attached

    I set up the linking on the PC since it's a bit easier than on the TD2's touch screen. And then reviewed on the touch screen since operationally, thats where this function would be used most often. Always linking on the PC is a good point for future playing around. 

    The screengrab shows the dashboard PC's tree view. I assume anything with a green check can be added to Custom Views. That assumption may be my error. In any case, all the things you see added were successful with the exception of live view. And now with 10 custom views, I have more buttons than I have a purpose for. Honestly, I'm adding stuff just to add stuff and to see if later I have a use for it. 

    I'm not a fan of the new Media Manager layout ... yet anyway. I assume it's better for situations where there are more media channels than my 4. 



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    [Danny] [Skarka] Ross Pilot since Synergy
    [Producer, Director, Technical Director]
    San Francisco United States
    ------------------------------