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  • 1.  MediaStore Issue / After Effects & PNGS

    Posted 09-27-2024 12:24
      |   view attached

    Having issues adding png sequences to my MediaManager that I haven't had in the past.

    Any single PNGS or PNG sequences that I export out of After Effects can't be loaded to any Media Store channel.

    Anyone else have issues like this exporting content out of After Effects CC 23?

    Thanks



    ------------------------------
    Colin Murphy
    Game Day Technician
    OSEG
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  • 2.  RE: MediaStore Issue / After Effects & PNGS

    Posted 09-27-2024 13:22

    Hi Colin,

    You may have already checked this but make sure the naming structure is correct. I'm away from my gear but I know the sequence needs to start at a specific number and have a certain amount of digits. The other thing I would check is your AF output file size. 



    ------------------------------
    [Danny] [Skarka] Ross Pilot since Synergy
    [Producer, Director, Technical Director]
    San Francisco United States
    ------------------------------



  • 3.  RE: MediaStore Issue / After Effects & PNGS

    Posted 09-27-2024 14:12

    Hey Danny,

    Everything is named correctly, and I have the same issue with TGA and just still images.



    ------------------------------
    Colin Murphy
    Game Day Technician
    OSEG
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  • 4.  RE: MediaStore Issue / After Effects & PNGS

    Posted 09-27-2024 14:46

    Yeah. I figured you would have checked all that. I'd give Tech Support a call since this is a change from what has happened for you in the past. Tech Support is good at Ross. I screw things up and they get out of it all the time. 



    ------------------------------
    [Danny] [Skarka] Ross Pilot since Synergy
    [Producer, Director, Technical Director]
    San Francisco United States
    ------------------------------



  • 5.  RE: MediaStore Issue / After Effects & PNGS

    Posted 09-27-2024 15:33

    Can you post a link to an exported set of Animations (ie drop box or something with them in it).

    Also maybe supply the AE Project with an example of one of these that you are exporting?  We can see if someone in our Marketing Department or Graphics Team that still use AE can look at it if we can pull the details out of the images metadata to identify an issue.



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    Les O'Reilly
    Director - Switcher Product Management
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  • 6.  RE: MediaStore Issue / After Effects & PNGS

    Posted 09-27-2024 19:08

    I have AE as well and can help next week if needed. Let me know, send me the AE files. Happy to give it a try on our Cardonite TD2. We have current software so that might help. 



    ------------------------------
    [Danny] [Skarka] Ross Pilot since Synergy
    [Producer, Director, Technical Director]
    San Francisco United States
    ------------------------------