Graphics

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  • 1.  Pictures not showing on air in graphics

    Posted 11-02-2023 12:54

    We currently have an issue where we will out picture/logo of sports teams in sports graphics and everyone logo shows up in preview. However, when taken on air, the very first logo does not show on air. Any idea what can cause this? If we cannot figure this out, we lose the ability to use any of our sports graphics with scoreboards.



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    Andre Sanders
    Technical Media Producer
    WUFT
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  • 2.  RE: Pictures not showing on air in graphics

    Ross Staff
    Posted 11-02-2023 12:56

    how are the logos being set? 



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    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
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  • 3.  RE: Pictures not showing on air in graphics

    Posted 11-02-2023 13:01

    If I am understanding your question correctly, we are adding the logos via streamline, drag and drop into logo slot in ENPS plug-in. Sorry if I misunderstood.



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    Andre Sanders
    Technical Media Producer
    WUFT
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  • 4.  RE: Pictures not showing on air in graphics

    Ross Staff
    Posted 11-02-2023 13:06

    ok so you drag and drop logos from streamline.

    So you have like a list of take ids with different logos or all the logos are in one scene?



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    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
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  • 5.  RE: Pictures not showing on air in graphics

    Posted 11-03-2023 12:02

    They are all in one scene. No matter if the picture is jpg or png, ONLY the first logo does not work no matter if it is 1 game, 2 games, or 3 games selected for the fullscreen. We have also tried different logos and formats and it is the same result. I thought it may have been because of the logo being set to datalinq and instead of static material but that did not correct the issue.

    Game/Group 1 expanded in Object manager.
    Template data tab with team 1 logo and team 2 logo expanded.
    Take id 50206 highlighted with take item tab selected


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    Andre Sanders
    Technical Media Producer
    WUFT
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  • 6.  RE: Pictures not showing on air in graphics

    Posted 11-02-2023 13:09

    Wrong extension on the image probably.

    In Designer and the MOS plugin, it seems that the software uses the file header to determine what the file is. An image can go through the whole pipeline and fail because Xpression Studio uses the file extension. Wrong extension, fail at the end. Ross, FIX THIS!!

    If you are on Windows, you can open an image using Notepad++ and look at the file headers to see if the file has the correct extension. Here's two locations to see what the headers should be:

    https://en.wikipedia.org/wiki/List_of_file_signatures

    https://www.garykessler.net/library/file_sigs.html

    FireFox Developer Edition will open an image with the wrong extension and you can get info on it with Ctrl-i. It will tell you what the real compression method is.

    This problem happens to us all the time. We tell people that we want PNGs and they just rename JPGs as .png without doing a real conversion.

    Even the website indeed.com is as stupid as this. They really have directions to change a file format you just rename it. The world is loaded with idiots.

    https://www.indeed.com/career-advice/career-development/how-to-change-file-type



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    Azathoth
    Son of Cthulhu
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  • 7.  RE: Pictures not showing on air in graphics

    Ross Staff
    Posted 7 hours ago

    In Designer and the MOS plugin, it seems that the software uses the file header to determine what the file is. An image can go through the whole pipeline and fail because Xpression Studio uses the file extension. Wrong extension, fail at the end. Ross, FIX THIS!!

    In both Designer, Studio and BlueBox Preview Engine, I can take file with the JPG file extension and rename the extension to PNG (and vice versa) and the the image still successfully decodes and renders.  I tried a few versions and they all behave the same way. I tested using published materials/objects faces to apply the images. 

    If you are applying the image using a MOS workflow (the XPression MOS plugin), I assume you are using a published material/object face. Can you confirm how and where your image files are being applied to the XPression workflow? Maybe you are using a MAM system? 

    XPression Designer and Studio are complied from the same code base, it would be peculiar for them to have different behaviors. 

    Can you confirm the specific version and build of Studio you are running where Studio fails to read JPG/PNGs with the wrong extension? 

    I'd like to fix it, I agree, it's stupid if the end to end workflow doesn't maintain consistent behavior, or follow these basic file reading practices. 




  • 8.  RE: Pictures not showing on air in graphics

    Posted 6 hours ago

    Our Studio version is 9.5 build 5008

    Same for Designer. Using MOS plugin and BlueBox.

    I have confirmed that when an image is assigned and doesn't work it has been a JPEG renamed as PNG.

    Eventually I hope to write a drag & drop script for our producers to use and make sure files have the proper extension.



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    Azathoth
    Son of Cthulhu
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  • 9.  RE: Pictures not showing on air in graphics

    Posted 11-03-2023 11:38

    Reread your post and saw you mentioned "first logo".

    Sounds like it could be a "preview" or "default" frame problem. Make sure you default scene director is empty. Set your default frame to nothing.

    Double check your animation controllers and make sure you don't have any unwanted keyframes for an object that doesn't belong in it. Xpression doesn't exactly make it obvious what animation controller you are adding keyframes to and you might have a little surprise somewhere.



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    Azathoth
    Son of Cthulhu
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