We currently have an issue where we will out picture/logo of sports teams in sports graphics and everyone logo shows up in preview. However, when taken on air, the very first logo does not show on air. Any idea what can cause this? If we cannot figure this out, we lose the ability to use any of our sports graphics with scoreboards.
how are the logos being set?
If I am understanding your question correctly, we are adding the logos via streamline, drag and drop into logo slot in ENPS plug-in. Sorry if I misunderstood.
ok so you drag and drop logos from streamline.
So you have like a list of take ids with different logos or all the logos are in one scene?
They are all in one scene. No matter if the picture is jpg or png, ONLY the first logo does not work no matter if it is 1 game, 2 games, or 3 games selected for the fullscreen. We have also tried different logos and formats and it is the same result. I thought it may have been because of the logo being set to datalinq and instead of static material but that did not correct the issue.
Wrong extension on the image probably.
In Designer and the MOS plugin, it seems that the software uses the file header to determine what the file is. An image can go through the whole pipeline and fail because Xpression Studio uses the file extension. Wrong extension, fail at the end. Ross, FIX THIS!!
If you are on Windows, you can open an image using Notepad++ and look at the file headers to see if the file has the correct extension. Here's two locations to see what the headers should be:
FireFox Developer Edition will open an image with the wrong extension and you can get info on it with Ctrl-i. It will tell you what the real compression method is.
This problem happens to us all the time. We tell people that we want PNGs and they just rename JPGs as .png without doing a real conversion.
Even the website indeed.com is as stupid as this. They really have directions to change a file format you just rename it. The world is loaded with idiots.
In both Designer, Studio and BlueBox Preview Engine, I can take file with the JPG file extension and rename the extension to PNG (and vice versa) and the the image still successfully decodes and renders. I tried a few versions and they all behave the same way. I tested using published materials/objects faces to apply the images.
If you are applying the image using a MOS workflow (the XPression MOS plugin), I assume you are using a published material/object face. Can you confirm how and where your image files are being applied to the XPression workflow? Maybe you are using a MAM system?
XPression Designer and Studio are complied from the same code base, it would be peculiar for them to have different behaviors.
Can you confirm the specific version and build of Studio you are running where Studio fails to read JPG/PNGs with the wrong extension?
I'd like to fix it, I agree, it's stupid if the end to end workflow doesn't maintain consistent behavior, or follow these basic file reading practices.
------------------------------AzathothSon of CthulhuOriginal Message:Sent: 11-02-2023 12:54From: Andre SandersSubject: Pictures not showing on air in graphics
------------------------------Andre SandersTechnical Media ProducerWUFT------------------------------
Our Studio version is 9.5 build 5008
Same for Designer. Using MOS plugin and BlueBox.
I have confirmed that when an image is assigned and doesn't work it has been a JPEG renamed as PNG.
Eventually I hope to write a drag & drop script for our producers to use and make sure files have the proper extension.
Original Message:Sent: 11-02-2023 13:08From: Azathoth Son of CthulhuSubject: Pictures not showing on air in graphics
Reread your post and saw you mentioned "first logo".
Sounds like it could be a "preview" or "default" frame problem. Make sure you default scene director is empty. Set your default frame to nothing.
Double check your animation controllers and make sure you don't have any unwanted keyframes for an object that doesn't belong in it. Xpression doesn't exactly make it obvious what animation controller you are adding keyframes to and you might have a little surprise somewhere.
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