# FTP uploads .mov to BlackStorm server, but...

**URL:** <https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148>\
**Category:** Automation & Control\
**Created:** [June 11, 2015, 8:00pm UTC](https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148 "2015-06-11T20:00:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![shanefinley\_1](https://rossvideo.community/letter_avatar_proxy/v4/letter/s/50afbb/32.png) [@shanefinley\_1](https://rossvideo.community/u/shanefinley_1)\
**Post date:** [June 11, 2015, 8:00pm UTC](https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148/1 "2015-06-11T20:00:00Z")

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Getting inconsistent behavior when uploading files to BlackStorm. Using FTP, sometimes files show up in the media bin in Dashboard/BlackStorm, but sometimes they don’t. Using FTP client, I can see that the files have uploaded, but the do not appear in Dashboard. Sometimes it works like a charm.

Using Animation codec (75% quality), 1280x720, 59.94fps.

Any ideas? What am I doing wrong?

sf

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**Author:** ![patricktwomey](https://rossvideo.community/user_avatar/rossvideo.community/patricktwomey/32/45_2.png) [@patricktwomey](https://rossvideo.community/u/patricktwomey)\
**Post date:** [June 18, 2015, 1:42am UTC](https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148/2 "2015-06-18T01:42:00Z")

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Shane,

Has anyone reached out to you on this issue, yet?

[#DashBoard](https://livinglive.community/search?s=tags%3A%22DashBoard%22&executesearch=true)

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**Author:** ![shanefinley\_1](https://rossvideo.community/letter_avatar_proxy/v4/letter/s/50afbb/32.png) [@shanefinley\_1](https://rossvideo.community/u/shanefinley_1)\
**Post date:** [June 18, 2015, 6:15pm UTC](https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148/3 "2015-06-18T18:15:00Z")

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No, no reply except for yours. I did manage to get past my urgent situation last week. But this has been an ongoing issue for us: inconsistent behavior when uploading/importing files to the BlackStorm server. Sometimes it works, sometimes it fails. Sometimes a file will appear to be importing, but then never shows up in the media bins.

The only thing I noticed that I changed recently during my urgent situation was that the failed FTP uploads were rendered with 1 keyframe every 60 frames (house format is 720p, 59.94 fps), using Animation codec at 75% quality. When I re-rendered (after several attempts), I finally changed the setting back to keyframe every frame, the file successfully uploaded.

Any thoughts on all of this? Is there something I am not doing that should be a part of the upload/import process?

Thanks,

Shane

[#DashBoard](https://livinglive.community/search?s=tags%3A%22DashBoard%22&executesearch=true)

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**Author:** ![patricktwomey](https://rossvideo.community/user_avatar/rossvideo.community/patricktwomey/32/45_2.png) [@patricktwomey](https://rossvideo.community/u/patricktwomey)\
**Post date:** [June 19, 2015, 3:53am UTC](https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148/4 "2015-06-19T03:53:00Z")

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Set the keyframe to every frame… THat should resolve the issues.

[#DashBoard](https://livinglive.community/search?s=tags%3A%22DashBoard%22&executesearch=true)

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<div class="post-metadata">

**Author:** ![shanefinley\_1](https://rossvideo.community/letter_avatar_proxy/v4/letter/s/50afbb/32.png) [@shanefinley\_1](https://rossvideo.community/u/shanefinley_1)\
**Post date:** [June 19, 2015, 6:04pm UTC](https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148/5 "2015-06-19T18:04:00Z")

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Thank you, I’ll give that a try going forward. Do you know why imports fail when I am importing from the Blackstorm Media folder, as opposed to FTP uploads from another workstation?

Also, I believe I read a post somewhere here about new BlackStorm software/drivers, etc. Are these free “maintenance” updates? Or paid upgrades. What is the best procedure to check versions, download and install new updates, etc.?

[#DashBoard](https://livinglive.community/search?s=tags%3A%22DashBoard%22&executesearch=true)

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<div class="post-metadata">

**Author:** ![patricktwomey](https://rossvideo.community/user_avatar/rossvideo.community/patricktwomey/32/45_2.png) [@patricktwomey](https://rossvideo.community/u/patricktwomey)\
**Post date:** [June 22, 2015, 6:00am UTC](https://rossvideo.community/t/ftp-uploads-mov-to-blackstorm-server-but/12148/6 "2015-06-22T06:00:00Z")

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Shane,

Have you reached out our tech support group? They can help you with configuration questions and software versions. You can email them at [techsupport@rossvideo.com](mailto:techsupport@rossvideo.com)

[#DashBoard](https://livinglive.community/search?s=tags%3A%22DashBoard%22&executesearch=true)