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  • 1.  MC-1 Output Vertical Frame Shift

    Posted 10-12-2015 07:47
    Dear Concern,

    We are Using MC-1 Card and Two no's of MDK Card in Continuations Along with Analog Ref. at Open Gear Frame and NK Router, Frame Ref is Selected for all three Cards in Dashboard.

    We are Getting following Issues

    1.We are Getting Vertical Frame Shift Problem With the MC-1 Output when we are using Carbonite Switcher as Source.

    2. With other Source's Vertical Shift Problem Occur after Second MDK Card Output i.e by using MC-1+MDK (1)+MDK(2).

    Getting yellow LED Status in Both Cases at Dashboard. kindly Suggest.

    Regards

    Atul Garg


  • 2.  RE: MC-1 Output Vertical Frame Shift

    Posted 10-13-2015 14:28
    Hi Atul,

    Can I remotely login and take a look at your configuration? We use Teamviewer and can be downloaded from our website: http://www.rossvideo.com/support/tech-support.html

    Please send me the ID and password at aoyali@rossvideo.com.

    Also, you can call me at the number below to discuss the issue.

    Regards,

    Aydin

    613-228-0688 ext. 4813

    #openGear


  • 3.  RE: MC-1 Output Vertical Frame Shift

    Posted 10-14-2015 10:02
    Hi Aydin

    What is suitable (Indian Standard Time ) ( GMT +5:30) time for you to take Switcher Remotely?

    Thanks!

    Atul Garg

    #openGear


  • 4.  RE: MC-1 Output Vertical Frame Shift

    Posted 10-14-2015 16:32
    Hi Atul,

    Is 9:00am EST (6:30pm IST) good for you?

    Also can you send me your email address. It is best if we communicate through email.

    Note: for any technical issues, please contact tech support at techsupport@rossvideo.com.

    Regards,

    Aydin

    #openGear