Infrastructure​

Hi,

We're using an MUX-8258-4C card to bring analog audio in from our audio control room and embed it into our SDI video signal from our Carbonite mixer. We've had a strange high-pitch sound in our recorded audio (downstream from the MUX-8258-4C) that changes pitch randomly (but slowly). The sound exists in both our left and right channels, but different pitch changes for each. We've finally tracked it down to the MUX-8258-4C. Has anyone else had a problem like this, and is there a way to fix it? I've tried reseating the card, disconnecting and reconnecting cables, etc, and the problem persists. It usually happens when the card is warm.

Thanks,

James.

Hi James,

This matches a known hardware issue with the daughtercard. Please contact our tech support arrange an RMA. Contact details are available at https://www.rossvideo.com/support/tech-support/
#openGear

Thanks.
#openGear