Connectivity

Hello,

I am from Vietnam, working on a 128x128 NK-3G144.

I installed Phoenix, connected IPS.

The Phoenix can recognize IPS and show all equipment connected to IPS, but it can not show the information of equipment.

Could you please help to solve problem?

Thanks and regards,

Quy

Hi Nguyen,

Greetings and allow me to introduce myself.

I'm the APAC Regional Technical Support Manager for Ross Video based out of Singapore.

I would like to help you with your problem. Please kindly drop me an email at lyeo@rossvideo.com and let me know your contact details, or alternatively you could call me on +65-94777-7618.

Thanks.

Regards

Laxton Yeo

#NK

Hi Nguyen.

I am also Regional Technical Support Manager for Ross Video based in Melbourne, Australia.

The most probable explanation to your problem is that the IPS and your computer, where you have installed Phoenix, are on a different network subnets.

Please check the IP addresses and let me know.

It is easy done for the PC. For the IPS, click on the IPS in Phoenix IPS Explorer and have look at the Properties.

Please let me know if you need more detailed explanations.

My email is jacekw@rossvideo.com

Best regards

Jacek

#NK

Thank you Jacek,

I have check as your suggestion and can not find any mistake. the computer and IPS are in the same subnet.

We use HDCP, then they are should be in the same Subnet. I just wonder if HDCP effect to that result or not.

Bellow is picture of issue.

Thanks and regards,

Quy



#NK

Hello Quy,

DHCP should fix the issue with the IP addresses.

In your case, the error message suggests, that there is no connection between IPS and the router.

Has this been working earlier? Could you re-check the T-bus connection between the IPS and the router.

Can you see other devices connected to your IPS?

Do you have any T-bus activity LEDs on the front of the IPS?

Please let me know

Jacek

#NK

Thanks Jacek,

Laxton has solved problem for me. Thing is Java version is not compartible. I think Ross should fix this to be compartible with higher version of Java.

Regards,

Quy

#NK

Hello Quy,

I am the Chief Technology Officer for Ross Video. This is something that we are looking into and hope to address in a future version of the router control system software..

Thanks for your feedback!

Troy

#NK