Connectivity

 View Only
  • 1.  Ultrix MADI routing issue

    Posted 11-14-2020 20:44

    Suddenly i can't route to the destinations that are MADI-assosiated destinations. I can route MADI-sources to other destinations.

    This also happened a couple of months ago and i got help from ross support. The only solution we got to fix it was to relabel the destinations and re-assign the destinations to a level in the destination page. 

    Is it a way to make this more stable or a fix that realign the script in the Ultrix?

    "Refresh I/O" in setting does not help in this case.

    Also loaded another database and reloaded the real database.



  • 2.  RE: Ultrix MADI routing issue

    Posted 11-14-2020 21:50

    Hi,

    You would be best served by sending an email to support@rossvideo.com or clicking on https://support.rossvideo.com/hc/en-us/requests/new/  to get to the bottom of your issue. There isn't a known issue with regards to MADI destinations and no specific fixes have been added in previous software. If you aren't already at version 4.1 or higher, I'd suggest upgrading just to make sure it isn't something else that could be causing this,

    As a quick test try reassigning a MADI output as a destination on one of your MADI destinations. IE Clear the cell apply the layout and then add the MADI port back in. 

     

    Hope this helps!

     


    #Ultrix


  • 3.  RE: Ultrix MADI routing issue

    Posted 11-16-2020 20:48

    I got the madi to route again, but it doesnt seem to update crosspoints to tallyman. I can route in tallyman and see it update in dashboard, but tallyman doesnt get the info that the route has been executed. Is this a protocol issue or a ultrix issue?


    #Ultrix


  • 4.  RE: Ultrix MADI routing issue

    Posted 11-18-2020 03:48

    If your madi sources or destinations are above 1024 it is possible that you are outside of the range of the standard sw08 protocol. There is an extended version of the protocol that ultrix already supports. You may need to enable the extended sw08 on tallyman.


    #Ultrix


  • 5.  RE: Ultrix MADI routing issue

    Posted 11-18-2020 07:19

    They’re not even close to 1024. Also I’m using the GVG-protocol because of the multilevel routing advantage. I’ll talk to tsl and hear if they got any clues why this is happening


    #Ultrix