Hi David,
Your NK-NET needs to be online for you to see any of your NK devices. The RCP-ME shows up as it is ethernet connected, but the rest of the equipment is all T-BUS and needs to go through the NK-NET to be configured and controlled. Once you get the NK-NET online, the rest of the T-BUS devices, including the NK-GPI, should appear in your Dashboard tree.
Is this a new install? Was the NK-NET ever online? Have you changed the IP address at all? Are there other devices in the chain beside the NK-3G16 and NK-GPI?
You may want to contact support to start a ticket.
techsupport@rossvideo.com.
Hope this helps.
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Joe Davenport
Solutions Architect
Ross Video
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Original Message:
Sent: 02-17-2022 17:24
From: David Levy
Subject: NK-GPI and Dashboard
Does anyone know how to customize the NK-GPI using Dashboard, or otherwise?
I do not have an NK-IPS, but I'm told I can hook up the NK-GPI directly to our NK-3G16's second T-BUS port.
When I do this and try to use Walkabout in Dashboard, I find our RCP-ME but nothing else. I should also note that the NK-NET doesn't show it's connected in Dashboard, either.
Any help is greatly appreciated.
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Dave Levy
WWSB Engineering
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