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  • 1.  Template Text Not Updating

    Posted 03-18-2015 17:34
    Hello,

    We created regular text fullscreens that have been published and are used in iNews. We've done plenty of these but for some reason some of the template fields do not change to what the producers fill in. The fullscreens work fine if they were dropped in the rundown before I load my show in Xpression but if the fullscreens are edited or dropped after my rundown is loaded the text won't update/change.

    Any ideas on what the issue might be?

    Thank you,

    Mildred


  • 2.  RE: Template Text Not Updating

    Posted 03-18-2015 17:37
    I would double check and make sure that the name of the text object isn't used by any other objects in the scene. e.g. If the text object is called "Top Line" make sure there isn't another Group or Object in the scene called "Top Line".

    If you can reproduce this and collect the logs with the time and graphic that failed to update, I'm sure tech support would be able to investigate for you.

    #XPression


  • 3.  RE: Template Text Not Updating

    Posted 03-30-2015 11:58
    Hello Brian,

    After calling tech support, we figured out that it was indeed a naming problem. My groups were labeled similar to the objects in the scene. Thanks for the help!

    #XPression