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  • 1.  Freezing In Layout Mode

    Posted 02-28-2014 16:19
    I sent this message to tech support. Haven't heard back quite yet. I figured I'd drop it here as well, just in case somebody can give me more ideas on stuff to check......

    ________________________________________

    A week ago we started having awful crashing problems with our sports project. Here's what I know.

    -It only crashes in layout mode

    -It can crash on any scene

    -Datalinq was completely disabled and it still crashes

    -All scripts were deleted and it still crashes

    -The crashing occurs on multiple Xpression machines.

    -The crashing can occur performing any action in layout mode but can be easily emulated by scaling in the transform window and/or toggling the visibility of layers. I used those actions to recreate the problem about a hundred times today. Sometimes it will crash immediately. Sometimes it takes some scaling and some toggling the visibility but it will crash within 3 minutes while performing an action.

    After trying a several things within the sports project I imported just one scene out of the sports project and into a new project. The crashing continued. Here's where it gets weird.

    -I deleted all materials from the project, but kept the quads, and it freezes

    -I deleted all text objects from the project, but kept the materials/quads, and it freezes

    -I deleted all text objects and materials from the project, but kept the quads, it crashes

    -I deleted all the quads, but kept the text objects, and it still crashed

    BUT

    -I deleted all materials (kept the quads) and deleted all text objects and I have not been able to make it crash

    -I cannot get Xpressions to crash in our News Broadcast project

    -I cannot get Xpressions to crash in new project by adding a bunch of blank quads and text layers.

    The only solution that I can think of at this point is to rebuild the entire project.

    Thanks for your help,

    Ty


  • 2.  RE: Freezing In Layout Mode

    Posted 03-06-2014 12:30
    Hi,

    we had a similar behavior here.

    What has helped us:

    Create a new project and import all scenes, materials, fonts etc. from the old project into the new project.

    Good luck

    Spectro

    #XPression