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  • 1.  Xpression crashing

    Posted 03-21-2017 01:53
    Hello,

    We've been having issues for a while now where our Xpression will freeze up mid-show.
    It's always a different graphic or on different scenarios when it happens.

    The different scenarios are:
    - I take a graphic offline and it will clear from output but still shows as being played out (bold letters) on sequencer
    - The background won't play out when I advance (gives me floating letters)
    - Pictures/Videos won't link. They look ok on preview and once they are played out they disappear.

    Has anyone ever experienced anything like this?
    It's very random when it crashes. We have a pretty big load of graphics, we have 4 projects load at a time through the project server and we've got people updating/dropping graphics constantly. Our memory bar varies from 35%-65% all night and performance bar is also constantly at 25% and will shoot up everytime we play out a graphic.

    Would appreciate any input.
    Thank you in advance.


    Mildred Ochoa


  • 2.  RE: Xpression crashing

    Posted 03-30-2017 20:16
    Please reach out to Ross Tech Support to report technical issues with XPression. https://www.rossvideo.com/support/tech-support/

    Tech Support will request the following:
    - the XPression project (the xpp)
    - the XPression version ex. 6.5 3600
    - zip of the XPression Program Files folder ex. C:\Program Files (x86)\XPressionStudio
    #XPression