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  • 1.  Dashboard Startup Eclipse error

    Posted 08-18-2019 13:54

    Hi all, 

    After downloading Dashboard software on a iMac (El Cap 10.11.6), I am getting the following error preventing launch that references an eclipse log file:

       An error has occurred.

       See the log file /Users/admin/.eclipse/org.eclipse.platform_3.8_1234140297/configuration/1566136115524.log

    I then tried to find the log file in Finder and Terminal with zero success. See the attached screengrabs of those actions. What could be preventing startup? Thanks!



  • 2.  RE: Dashboard Startup Eclipse error

    Posted 08-19-2019 14:52

    Hi Justin.

    Does the folder /Users/[USERNAME]/.eclipse/org.eclipse.platform_3.8_1234140297 exist? Does it have any *.log files in it?

    When DashBoard is unable to launch on Mac OSX it is most frequently an inability for the application to write data to /Library/Application Support/openGear/DashBoard

    You may want to verify that you have write permissions inside of that folder with your account - we typically assign ownership to root and read/write permissions to the 'staff' group. You'll also want to verify that there is a ".metadata" folder inside of there (or that you can create one). Note that since it starts with a dot, this will be hidden in your command prompt/finder unless you are using ls -la to list all files.

    Hope this helps

    James


    #DashBoard