Facility Control

 View Only

  • 1.  Workaround for DB not launching on OSX Big Sur.

    Posted 11-18-2020 16:35

    The DashBoard team has identified an issue with the latest Mac OS, Big Sur, where any version of DashBoard will not launch.  We have a workaround, but our advice right now is to hold off on upgrading to Big Sur if you can.  It seems that other vendors are having similar issues with the new OS as well.  The DashBoard team will be looking into a fix, but currently we do not have a timeline for the release.

     

    Current Workaround

     

    DashBoard can still be launched on Big Sur by navigating into the Contents of the DashBoard.app. A default install location for DashBoard can be launched from the terminal with the following command:

    open /Applications/DashBoard/DashBoard.app/Contents/MacOS/PermissionDashBoard

     

    You can also dive into the contents from inside Finder by right mouse clicking on the DashBoard.app and selecting “Show Package Contents”. From here, navigate into the Contents folder, then into the MacOS folder, and finally run PermissionDashBoard.



  • 2.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 01-15-2021 19:44

    Dashboard 8.8.0 launches fine under Big Sur.


    #DashBoard


  • 3.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 10-15-2021 13:54

    Just installing a new Carbonite Ultra frame, and we're seeing a similar issue with DashBoard Version 9.2.1  and Big Sur 11.6.

    The workaround got us up and running, but I wanted to pass the info along.



    ------------------------------
    Christopher Palazini
    Technical Director / Video Engineer
    Hartford Healthcare Amphitheater
    ------------------------------



  • 4.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 12-16-2021 09:19
    I noticed this is still a problem in 9.2.2 on Big Sur. Do we know if this is an issue with Monterey as well? Is there a planned fix for Dashboard yet?

    ------------------------------
    Matthew Drury
    NORTH POINT MINISTRIES INC (Alpharetta)
    ------------------------------



  • 5.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 01-25-2022 14:20
    Any update if this work around is still needed for Big Sur or Monterey?


    ------------------------------
    Philip Roberts
    PIONEER MEMORIAL CHURCH
    ------------------------------

    Original Message


  • 6.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 02-04-2022 13:21
    We believe we have a fix for this issue.   It will be coming soon.

    ------------------------------
    Ben Gatien
    Ross Video
    ------------------------------

    Original Message


  • 7.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 08-20-2022 10:59
    What's the word on Monterey support? Dashboard 9.4.1 will open but just hangs on open.

    ------------------------------
    BJ McGeever
    Media Director
    Faith Bible Church
    ------------------------------

    Original Message


  • 8.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 08-22-2022 11:27
    Hi BJ
    The issues referenced by Ben related to MacOS Big Sur and later were resolved with the release of DashBoard 9.4. If you are experiencing a DashBoard hang in Monterey, this would be considered a new issue and will need to be investigated.

    One thing you may want to try to get into a working state is to clear your 'workspace' or at least clear the set of open tabs in case something in there is causing your hang. 

    I would suggest backing-up (for debugging purposes) and removing the file /Library/Application Support/openGear/DashBoard/.metadata/.plugins/org.eclipse.ui.workbench/workbench.xml

    Hopefully this helps or at least provides a little more information about what you are seeing.

    Cheers
    James

    ------------------------------
    James Peltzer
    Ross Video
    ------------------------------

    Original Message


  • 9.  RE: Workaround for DB not launching on OSX Big Sur.

    Posted 08-23-2022 11:24
    James, thanks for the tip. That solved my problem!

    ------------------------------
    BJ McGeever
    Media Director
    Faith Bible Church
    ------------------------------

    Original Message