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Dashboard/NK IPS router disconnecting

  • 1.  Dashboard/NK IPS router disconnecting

    Posted 11-30-2021 14:23
    We have an NK router that's worked great for a few years. We have a few RCPs and use a bit of dashboard. However, recently the NK will not stay connected in Dashboard. If I disconnect/reconnect the ethernet to IPS and restart dashboard, it will connect for a time: Sometimes it works 5 minutes, sometimes an hour. The RCP's never have an issue.

    A few things changed recently, it could be one of them that caused it to begin.
    1. We installed a new engineering computer running Dashboard to 9.2.1. However, this is an M1 Mac mini, so to launch dashboard we have to show package contents on the application, etc.. 
    2. We changed our IPs. But again, the RCP's have no trouble connecting and staying connected.

    I'm not sure what other info might be needed to troubleshoot. Perhaps I could install an older dashboard, but that could cause an issue on this M1 Mac mini.

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    Erik Mitchell
    HILLSIDE CHRISTIAN CHURCH
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