Video Servers & Replay Systems​

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  • 1.  Recorded mxf files not showing up in Media Manager on SMS

    Posted 01-31-2013 21:33
    Hello,

    Our SMS server's Media Manager occasionally will not display a recently recorded mxf file.

    Sometimes if we close the Media Manager and reopen it will show the file, but recently the files will only show up if we run the Media Import wizard. Any suggestions?

    Leen Kranenburg, SAIT Polytechnic, Calgary


  • 2.  RE: Recorded mxf files not showing up in Media Manager on SMS

    Posted 02-01-2013 16:02
    Hi Leen,

    Based on your description of the problem we will need to do some troubleshooting on your system. Could you please contact tech support either through e-mail (techsupport@rossvideo.com) or by calling 613-652-4886 and we will help you get this issue resolved.

    Thanks,

    Jeff Fisher