Production Switchers

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  • 1.  Vision and Wheatstone

    Posted 04-16-2012 19:34
    Hello,

    We have a Vision Switcher 2M and a Wheatstone E6 Mixer audio, we have try for more than 8 month to do audio follow and activate some audio channels using the customs controls but we always get some issues with this integration. we bougth the license for large mixer audio. Have anyone use this switcher and a wheatstone mixer audio before??. I report the problem to tech support months ago and still wating for a final solution and i come here to the community to see if somebody have the same problem.


  • 2.  RE: Vision and Wheatstone

    Posted 04-17-2012 03:46
    Hi Rene,

    Can you give me some more details on this so that I can follow up on it?

    Les

    #Vision


  • 3.  RE: Vision and Wheatstone

    Posted 04-17-2012 15:40
    Hello Les,

    Jeff Dyer was here in our facility and he knows about the problem. I have the ticket # in case you want more information. Here is a litter explanetion about the problem.

    We have the QMD frame switcher with a Vision 2M panel. The frame have IP:192.X.X.X and the panel IP:192.X.X.X. The switcher is connected to the same subnet of a Wheatstone E6-16 mixer audio IP:192.X.X.X. We have two Fast Forward Micron; one for the video, one for the alphas. They are connected with RS-422 cable to the panel; Remote 1 (FFV 1) and Remote 2 (FFV 2). We take the audio from the first FFV 1 and connected to the wheat-net. We routed the audio to the mixer panel, fader 12 side A. From here everything is working perfect. We program our custom control for the transition including; open the fader and close the fader; and the custom control works perfect including the audio. But when we continue with the normal show, using any source and use the buttom CUT or AUTO TRANS the switcher open the fader number 12 and any other ramdon fader. If you press the buttom again the switcher keep the fader 12 open and close the ramdon fader. The problem it's not related to the key or the way we use the key. It's not related how we open or close the fader, it's appear to have relationship with the CUT or AUTO TRANS button. We use the reset audio command because it help to keep the ramdons fader to stay off, but the switcher still keep open the fader 12. I say fader 12 because is the fader that we want to use, but we try and tested in others fader and the problem is the same. Any idea will help

    #Vision


  • 4.  RE: Vision and Wheatstone

    Posted 04-24-2012 22:00
    Hi Rene,

    Can you give me contact information? I am going to have our Field Services Team work with you on this. it seems we do have some E6 working so they would like to work with someone to ramp up the logging and have some functions run and then have the logs dumped to them so they can try and figure out what is going on with your system.

    Les

    #Vision


  • 5.  RE: Vision and Wheatstone

    Posted 04-25-2012 20:41
    Hello Les,

    Yes contact me at 786-7097218

    thanks

    Rene

    #Vision


  • 6.  RE: Vision and Wheatstone

    Posted 04-23-2014 20:39
    Did you guys ever get this issue resolved?

    #Vision