Production Switchers

Hi,

I'm not sure where to post this, as I think this is a bug, so I'm just posting it here.

I've just installed version 12.4 and have been fiddling with the new dashboard screen* for changing the scheme. I've found a problem, which I think has been around for a while but hasn't been apparent until now with the new dashboard screen. The MiniME and Multiscreen colours don't match what is set in the scheme. In fact, it seems offset from what is set. For example, if I set the following:
MiniME1 = blue
MiniME2 = green
MiniME3 = yellow
MiniME4 = purple
Multiscreen 1 = brown
Multiscreen 2 = pink

This is what really happens on the panel:
MiniME1 = something random (sometimes off)
MiniME2 = blue
MiniME3 = green
MiniME4 = yellow
Multiscreen 1 = purple
Multiscreen 2 = brown

This even is the case for built-in schemes. As the colours that I see with the built in schemes on the hardware panel haven't changed from before the upgrade to 12.4, I think this bug has existed for some time. Either that, or there's a problem with the dashboard screen.

I've attached a screen shot and photo to show the problem.

James.


* I'm using the term "dashboard screen" to avoid confusion with the hardware panel where the problem is visible.

Hi James,

So -- Those are the "identical" RGB values. If you decrease the overall panel brightness to be much lower "similar" levels to what your monitor is (we are talking about actual light emittance here not a "brightness number") you will find that the colours on the panel come down and will look similar. On the flip side of that if you crank up your display Brightness as high as it goes you will also see the GUI colours increase.

This is why Reference Monitors are expensive and you need to run a Colour Calibration Tool and software on a monitor so that what you see is what you get.

All of the Panels go through a Calibration Process where we use Cameras to take images and software to calibrate all of the LEDs on the panel modules -- that way they also match side by side. If we don't do this then you can see a huge difference in the colours on a button by button basis. So the Panel colour is correct. DashBoard is representing the colour on the panel to best of it's ability.
#Carbonite

James -- I think I did not actually answer the "whole" of the issue and focused on the Colour matching and not the Buttons.

Did you upgrade the Panel to v1.4 or is it still on v1.3? You have to load the file via DashBoard to the Panel. It does not upgrade with the frame upgrade automatically it is a separate step -- this applies to the Ethernet Carbonite Black panels not the Legacy direct connection panels that were grey with the flat top.

Note that the download that went up yesterday did not have the correct v1.4 panel file in them. They have been corrected so if you need that file you can download the package again or use this link to just get the Panel file.

https://www.dropbox.com/s/chi36fhin5fredk/CarbonitePanel-v1_4_512.bin?dl=0
#Carbonite

Hi Les,

I'm aware of the difference between what I'm seeing on the monitor and the panel, in terms of the brightness. I was just pointing out that the colours are applied to the wrong MiniMEs and Multiscreens (shifted across by one). I have an old legacy panel, so I assume that can't be upgraded?

James.
#Carbonite

I am not able to recreate here with a Legacy Panel and a CBPlus frame. What panel do you have, what frame do you have and how many Full MEs do you have? If Non Carbonite Black frame then which Switcher Mode is it running in?

Also if you reboot the panel does it ask for a PMC upgrade? if so did you do one? Next and final -- is your panel connected to a CarboNET to send it over IP to the frame or is it the direct Serial Link to the PSL Port?
#Carbonite

Oh and I see you have 2 MEs so never mind on that question.
#Carbonite

Found it. Only in the custom colour schemes. The others are fine.
#Carbonite

And no it's not. It's in all. Just that in the configures ones the colour for ME3 is being used for MiniME1
#Carbonite

Ah, ok. So that's the problem then? I guess I could set it by changing to 2.5 ME mode, save the scheme, and then go back?

We have a 2ME Carbonite (24 input) with the panel connected by serial cable. We're running in 1080i59.94.
#Carbonite

maybe that might work......We will be trying to look at correct this as well.
#Carbonite