Production Switchers

Hello,

When we delete picture in the Carbonite internal USB stick the thumnail is not deleted in the Media manager screen. Do we have to extract the internal USB stick from the carbonite to delete the XML file or is there an easier way to do this ?

Thanks

Jacky

Chable:

Have you power cycled your Carbonite after deleting the files?

I have never had this problem of the media manager retaining the thumbnail of deleted information, but then again my switchers I use are in trucks so we power cycle them all the time since we drive to every event.

Just a thought, Gordon

#Carbonite

I believe this is normal behavior for the Media Store. You have to clear out the memory in order for the thumbnail to disappear. The memory will be cleared out if you power cycle the switcher, but in our case we rarely do that. The answer is to load other files into the Media Store channels. When the the Media Store memory is full of other images, the thumbnails of the files you deleted will disappear.

#Carbonite

Hi Chable,

The others are correct, but there is another way to clear unwanted thumbnails. in the media manager drag the thumbnail of the deleted file into one of the media store channels. you will get a dialog saying the content is no longer available and asking if you want free the ID number. Say yes and the thumb will be deleted.

Works great if you only deleting a few items.

Nigel

#Carbonite