1 - make sure the listener is enabled in DashBoard.
2 - If this is on a device that has other applications that have RossTalk ( like XPression) make sure you change the Global Listner to something other than 7788.
3 - Even though there is no Video going into the switcher you still need to assign the device to an input other wise the Custom Control that is sending events out will not actually send the events.
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#Carbonite