Production Switchers

We upgraded our Carbonite Plus to 11.1.2 about a month ago and have been trying to test with a green screen at 1080p. We switched the mode to 3G to be able to accept 1080p but when we are in 3G mode we lose our ability to Rosstalk with Xpression, Dashboard capabilities, and we are not able to send our program feed out to record it. Is there an issue with the update or could there be something wrong with our workflow? I have tried getting help from tech support but so far there has been no success.

Anthony

Anthony have you phoned tech support? Did you load your configuration after the change in Switcher Mode? Did you look to see if RossTalk was still configured in the device menu from the panel after the change over? As for DashBoard??? Are you sure the Network settings were correct?

#Carbonite

I phoned in a couple of times with tech support and even had them remote into our computer to try and work through Dashboard. The connections between the switcher and Xpression show that they are active and connected. Everything is dialed in correctly for Dashboard. At one point it actually worked while in 3G mode but went gray shortly after that. Me, my IT manager, and Ross tech support all saw that the connections were correct.

Once I switched to 3G mode, the switcher automatically operates in 1080p 59.94. Is there another switch that I have to do after that? Not sure what you are referring to by configuration.

Thanks,
Anthony
#Carbonite