Production Switchers

Hi,

It's just been pointed out to me by one of our directors that the LEDs on our Carbonite 2M Panel aren't working anymore. In particular, the fader bar LEDs and the next transition status LEDs.

Has anyone else had this problem?

James.

EDIT: It's only the Fader bar LEDs that aren't working, the others are fine.

Hey James,

I would run the appropriate diagnostics tests for the panel and see if that helps.
https://help.rossvideo.com/ultra/Topics/Diagnostics/Diagnostics/Diag.html

If there's still an issue, copy the logs and send them to Ross Tech Support and they can take it from there:
https://help.rossvideo.com/ultra/Tasks/Diagnostics/Info/Logs.html?hl=log

https://support.rossvideo.com/hc/en-us

Hi Steven,

Thanks for that idea. I'll give that a go and see what they say.

Here's an update. I ran the diagnostics, and the LEDs do work. It turns out that the issue is with the custom scheme I'm using. But there's no where to set the lights. I tried with a standard scheme and the lights work, so how do we get them working with a custom scheme?

Another update. It is definitely the custom schemes that have the problem. Clearly, this is a bug in the version I'm using (13.0.2). The problem is due to the custom scheme being saved with a "Zinger" property. If I take the following lines out of the XML file and re-load the Personality settings, the LEDs start working again:

<state id="e_LEDState_Zinger">
    <hue>0</hue><sat>0</sat><lum>0</lum>
</state>

I figure that the hue, saturation, and luminosity being set to 0 doesn't help. None of the built-in schemes have this property, so taking it out isn't an issue. Doing so makes it work!

I'll upgrade the Carbonite and see if it still happens with 13.0.4 and report back.

UPDATE: The problem still exists in 13.0.4. Creating a new custom scheme disables the LEDs on the fader bars,