Production Switchers

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  • 1.  Panel and Custom Panel Frozen

    Posted 08-16-2021 04:04
    My Panel and Custom Panel options in Dashboard appear frozen and unresponsive. Is there a solution to fix this? PC restart did not help.

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    Patrick Newbery
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  • 2.  RE: Panel and Custom Panel Frozen

    Posted 08-16-2021 04:20
    Hi Patrick,

    We will need to narrow this down further.
    - What devices are you connected to on the DashBoard panels?
    - Do these devices have a green "connected status" in the DashBoard Device Tree View? Are you able to ping these devices?

    A screenshot of what you are seeing will be helpful too.

    Also, you can reach out to techsupport@rossvideo.com, which is free and available 24/7. They are able to help you troubleshoot.

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    Aaron
    Business Development Manager - Production Switchers & Servers
    Ross Video
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    Original Message


  • 3.  RE: Panel and Custom Panel Frozen

    Posted 08-17-2021 20:20
      |   view attached
    Hi Aaron,

    I have taken a picture. You can see that when i mouse over a virtual button it responds but none of the buttons I click have any response. It looks like the frame is connected as indicated by the green button on the left. Would a frame restart have any impact?

    Thanks,

    Pat

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    Patrick Newbery
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    Original Message


  • 4.  RE: Panel and Custom Panel Frozen

    Posted 08-17-2021 22:56
    Hi Patrick,

    You are right... the switcher frame looks connected. If it is convenient, I will say to restart the frame. If that does not fix the unresponsive buttons, I will reach out to Tech Support.

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    Aaron
    Business Development Manager - Production Switchers & Servers
    Ross Video
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    Original Message


  • 5.  RE: Panel and Custom Panel Frozen

    Posted 08-18-2021 21:08
    Hi Aaron,

    We did a frame reset this morning and now have control.

    Thanks,

    Patrick

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    Patrick Newbery
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    Original Message