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  • 1.  Carbonite USB content transfer via FTP

    Posted 12-07-2021 21:09
    Hello all,

    I'm having a problem moving content onto the switcher USB using an FTP connection.  I can copy content from the USB to the computer through the connection but not the other way around.  I've tried the FTP connection on two different machines with same result. I get a gray "no" symbol (circle with cross through) when trying to move items to USB.  Any ideas on that? Interestingly, when I first setup this connection more than a year ago, it worked fine. Hadn't used it much since then.  If I remove the USB from the frame and connect to a computer it transfers fine as well. That makes me think it is not a USB failing issue...maybe.  For reference, logging to USB direct does NOT appear to be turned on under diagnostics.  Read this could prematurely wear a flash drive.

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    Kian Sedighi
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  • 2.  RE: Carbonite USB content transfer via FTP

    Posted 12-07-2021 22:31
    Hi Kian, could you see if the USB drive is formatted as FAT32?

    If the USB drive is correctly formatted as FAT32, and you are unable to move content onto it, I would get in touch with Tech Support (https://support.rossvideo.com/hc/en-us) to troubleshoot this further.

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    Aaron
    Business Development Manager - Production Switchers & Servers
    Ross Video
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    Original Message


  • 3.  RE: Carbonite USB content transfer via FTP

    Posted 12-08-2021 10:34
    Correct it is FAT32 formatted.  It's the original one from years ago.  I do see now it is USB 3.0.  Thought I read somewhere yesterday 2.0 is desired? I may try a different USB flash drive and see if that does anything.  If not, contact support at provided path.

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    Kian Sedighi
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    Original Message