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  • 1.  New Carbonite Ultra frame and Dashboard install

    Posted 10-21-2021 18:59


    Greeting all -

    I was going to try to connect to our new Ultra frame via Dashboard on our Mac.

    Following the instructions/tutorial and using the "default IP" of 192.168.0.123, I have been unable to connect to the unit.

    I have the frame plugged into our production network switch, and have followed the dashboard instructions/tutorial, and the frame is not be located. If I try to PING the device - when connected to the switch the direct E-port on the back of the Mac - the unit is not found.

    Am I missing something somewhere?

    Just though I give the dashboard and panel configuration a go before our TouchDrive 2 control panel arrives in a couple of weeks.

    As a side note, I did have to go to a terminal shell to launch Dashboard (Running current version of DB as well as Mac OSX 11.6)

    Thanks in Advance.



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    Christopher Palazini
    Technical Director / Video Engineer
    Black Rock Church
    Fairfield United States
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  • 2.  RE: New Carbonite Ultra frame and Dashboard install

    Posted 10-21-2021 19:30
    What is the IP address of your Mac?

    And yes currently you have to launch DashBoard from the terminal..

    Also in Finder you can 2 finger (right click) on the DashBoard Application - show package contents - contents - MacOS - double click on PermissionDashBoard

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    Les O'Reilly
    Director - Switcher Product Management
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    Original Message


  • 3.  RE: New Carbonite Ultra frame and Dashboard install

    Posted 10-24-2021 15:17

    Thanks for getting back to me.

    I was able to resolve the issue soon after I posted the message.

    As far as launching DB, I'll look into that suggestion.

    We're looking forward to getting everything fired up, as soon as we know when our TouchDrive 2 panel arrives.



    Thanks!





    Original Message