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  • 1.  Buttons are double punching

    Posted 19 days ago

    Hey all, our carbonite surface is becoming problematic in regards to the key1 Cut button. Occasionally (and more & more) you have to punch it a second time. Obviously this can become a real issue :) is there something I can do to clean the switch contacts or something? Thanks in advance!

    -Blanton



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    Blanton Lewis
    Technical Director
    Antioch Waco
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  • 2.  RE: Buttons are double punching

    Posted 19 days ago

    I think you may have posted twice (more likely it was a spam bot control that held up the posts being processed if you were a first time poster.)

    https://support.rossvideo.com/hc/en-us

    I would make contact with support as per the other post response -- they can help with this.

    Also there is a devices test where you can see if the panel is seeing the button presses or not.

    https://help.rossvideo.com/ultra/Tasks/Diagnostics/Diagnostics/Control.html



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    Les O'Reilly
    Director - Switcher Product Management
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    Original Message