Production Switchers

Hey all, our carbonite surface is becoming problematic in regards to the key1 Cut button. Occasionally (and more & more) you have to punch it a second time. Obviously this can become a real issue :) is there something I can do to clean the switch contacts or something? Thanks in advance!

-Blanton

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Blanton Lewis
Technical Director
Antioch Waco
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I think you may have posted twice (more likely it was a spam bot control that held up the posts being processed if you were a first time poster.)

https://support.rossvideo.com/hc/en-us

I would make contact with support as per the other post response -- they can help with this.

Also there is a devices test where you can see if the panel is seeing the button presses or not.

https://help.rossvideo.com/ultra/Tasks/Diagnostics/Diagnostics/Control.html

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Les O'Reilly
Director - Switcher Product Management
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