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  • 1.  Can't seem to get Manual Focus to "stick" with PTZ-12 Cameras

    Posted 06-07-2022 10:51
    Here's a situation I have not encountered before and have poured through documentation and tried several different fix scenarios. We've been running our new PTZ-12 cameras through Dasboard for about 2 months now. All of a sudden, I cannot take them off of Auto Focus. Here's the panel we're using:


    If I turn Auto Focus off, after a few seconds it will revert back to being on. If I go to the individual remote control panel for each of the cameras (PTZ > Auto Focus) and turn off Auto Focus, the same thing takes place. Couldn't find anything in the documentation that addresses this either. Guessing it has something to do with a conflicting setting somewhere else but I have no idea what that might be.


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    Steve Witwicki
    Video Technical Director
    Light of Christ Church
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  • 2.  RE: Can't seem to get Manual Focus to "stick" with PTZ-12 Cameras

    Posted 06-08-2022 09:05
    Hi Steve,

    Do you have a Carbonite connected to your cameras?  This problem typically occurs because the Carbonite will periodically send its desired value for auto focus to the cameras, overriding the value set from other controllers such as DashBoard.  Assuming that you have Carbonite connected to the cameras via the VISCA gateway in the DashBoard plugin, if you want to use DashBoard to control auto focus on your cameras, you can resolve this problem by going  to the Configuration page for the camera plugin in DashBoard, press the Gateway button and change Focus Mode to Block.  This will block all auto focus messages sent by the Carbonite, or anything else connected through the VISCA gateway, to the camera - which means that you will no longer be able to control auto focus directly from the Carbonite.  The alternative is to control auto focus exclusively from Carbonite rather than from the DashBoard plugin.

    Hopefully this will resolve your problem

    Barbara




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    Barbara Sharp
    Software Developer, Technical Lead - Robotics
    Ross Video
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  • 3.  RE: Can't seem to get Manual Focus to "stick" with PTZ-12 Cameras

    Posted 06-08-2022 11:08
    That did it, thanks!





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