Hi Srinivasareddy,
There are several different possible reasons why you are unable to connect to the Carbonite frame. I recommend reaching out to our Tech Support team who can walk you through the troubleshooting steps. You can go to https://support.rossvideo.com/ to open a ticket, or email them at techsupport@rossvideo.com
Let them know the answers to the following steps, and they can take you further.
- Which model of Carbonite frame do you have?
- What is not connecting to the Carbonite frame - the control panel or DashBoard?
- Are you able to ping the Carbonite frame?
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Aaron
Business Development Manager - Production Switchers & Servers
Ross Video
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Original Message:
Sent: 12-29-2025 00:14
From: Srinivasareddy G
Subject: Carbonate switcher
Not able to connect to the Carbonate frame..? what will be the issue..?
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Srinivasareddy Blank
TV5
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