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  • 1.  Carbonite 60 program keyers

    Posted 06-28-2024 21:04
      |   view attached

    Hello!

    I'm using a carbonite 60 and a TD3 panel. I'm having an issue on the program ME where I would select a key and when I dissolve, it deselects it. The issue doesn't happen with the T-bar or when I cut. It's also not affecting the other ME's only program/preview.

    I've attached a video showing how it works fine with a cut but not with the dissolve. If anyone has any solutions, anything would be appreciated. Thank you!



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    Lola Peric
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  • 2.  RE: Carbonite 60 program keyers

    Posted 06-28-2024 23:00

    check in personality that you don't have the Trans Reset enabled.



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    Les O'Reilly
    Director - Switcher Product Management
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  • 3.  RE: Carbonite 60 program keyers

    Posted 06-29-2024 00:02

    Hi Les,

    Thank you for getting back to me. Trans Reset is not enabled and I am still having the issue.

    Thanks,

    Lola



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    Lola Peric
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    Original Message


  • 4.  RE: Carbonite 60 program keyers

    Posted 06-29-2024 00:18

    We are going to need to get the file Set and the Logs please.

    I can not make this happen here now with a TD2S and an Ultra 60.....  Though I am using version 9 which will be released in the next week or so.  But still something is really weird and I would like to have us look at it.



    ------------------------------
    Les O'Reilly
    Director - Switcher Product Management
    ------------------------------

    Original Message


  • 5.  RE: Carbonite 60 program keyers

    Posted 06-29-2024 01:27

    Hi Les,

    One of our engineers will be sending you the logs and file set shortly.

    Thanks



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    Lola Peric
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    Original Message