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Please contact techsupport for urgent help. There are toll free numbers and you can also open a ticket.
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Les O'Reilly
Director - Switcher Product Management
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Original Message:
Sent: 07-19-2025 11:04
From: bowen 苏
Subject: Carbonite Emergency rescue!
My Carbonite update V15.6.1.19113 software update. The original panel (4801ar-222-05) cannot be used! My broadcasting car was paralyzed as a result. Please send me the firmware that I can use (V10 11 12 13 15), friends. thank you very much! Very urgent!
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bowen 苏
1
sanzhier
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