It would be best to contact support to get assistance with this.
https://support.rossvideo.com/hc/en-us
You can open a ticket online or use the listed phone number to call and get help.
Also you can find the most up to date version of Carbonite software at this link:
https://documentation.rossvideo.com/files/software/carbonite/v15.6.1.19113a_Carb.zip
------------------------------
Les O'Reilly
Director - Switcher Product Management
------------------------------
Original Message:
Sent: 10-29-2025 15:10
From: Ashok kumar
Subject: Carbonite Switcher Issue
I have a Carbonite switcher, and the problem is that when I upload its firmware (version 13.2), it powers on in the default format 1080i59 - but there's no input or output signal.
When I change the video format from the default 1080i59 to any other format, the switcher freezes (hangs) and stops working until I re-upload the firmware.
If anyone has faced this issue or knows the solution, please help me.
------------------------------
Ashok kumar
Technical enginner
------------------------------