Production Switchers

 View Only

  • 1.  Carbonite Ultra dropouts

    Posted 09-15-2023 10:59

    Hey Les,

    we've got an issue with a Carbonite Ultra:

    It looks like it is loosing sync for a second. This happens randomly like every 15 hours.

    When it occurs all connected screens etc. loose sync and have to resync. They come back within a few seconds but of course this also affects LED-Walls, projectors, recording etc.. Also the Media Stores automatically start to reload. We assume that it might be related to external syncing. Until now we have never experienced it when synced internally. But since it happens very rarely it's hard to tell. We changed the sync generator from Rosendahl to Telestream but still the same behavior. Also we can not tell if it is connected to one specific Carbonite or if it appears on multiple devices. Any ideas?

    BR, Philip



    ------------------------------
    Philip Strauss
    Mainz Germany
    ------------------------------


  • 2.  RE: Carbonite Ultra dropouts

    Posted 09-16-2023 13:57

    Hi Philip,

    Jumping in as Les is at IBC...

    I would write to techsupport@rossvideo.com and provide them with the following information.

    • Firmware version of your Carbonite Ultra.
    • Video mode that you are running in.
    • Logs of the switcher (with the time that the resync occurs, and check that the Carbonite Ultra's system time is correct).


    ------------------------------
    Aaron
    Business Development Manager - Production Switchers & Servers
    Ross Video
    ------------------------------

    Original Message