I now have control of the physical panel through the touch screen again.
Best,
Vincent
Original Message:
Sent: 04-05-2023 05:47
From: Aaron
Subject: Carbonite Ultra FW Upgrade
Hi Nouvelle,
Starting from Carbonite Ultra v5, the SoftPanel was moved to its own port (5257). In DashBoard, add a device with the Carbonite's IP address, but use 5257 instead of the default 5253.
I have attached the upgrade notes for v5. Look for the segment called MultiPanel in DashBoard.
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Aaron
Business Development Manager - Production Switchers & Servers
Ross Video
Original Message:
Sent: 04-05-2023 01:23
From: VeniVidiVincent
Subject: Carbonite Ultra FW Upgrade
Update: I was able to upgrade to 7.1 from the USB drive connected to the frame method, but now I seem to have lost access to SoftPanel control in Dashboard.
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Vincent Costa
System Support Engineer
Nouvelle Medias
Original Message:
Sent: 04-05-2023 00:34
From: VeniVidiVincent
Subject: Carbonite Ultra FW Upgrade
Trying to upgrade our Carbonite Ultra from v3.0 to v7.1. I don't see any documentation about a recommended upgrade path, so I assume it's okay to leap directly to 7.1?
We tried upgrading through Dashboard by drag-and-dropping the *.ultra file, but the upgrade failed (I checked that dip switch 4 is in the up position).
I'll try upgrading directly from the USB port on the unit next, but I cannot find any instructions on how to do this in the literature. I assume I just put the upgrade file in the root directory of a USB drive, connect it to the frame, and press the upgrade switch on the front panel?
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Vincent Costa
System Support Engineer
Nouvelle Medias
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