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  • 1.  CarboniteUltra is not downloading

    Posted 02-27-2023 06:58

    Hello.

     Carbonite Ultra has a ping when turned on, DashBoard does not see Carbonite Ultra, there is no signal at the outputs.

    Perhaps something with the firmware of the device.

     Is it possible to upgrade via USB by setting 4 DIPs to on and using the "UPGRADE" button?



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    Sergii Syzykh
    VISIONHOUSE
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  • 2.  RE: CarboniteUltra is not downloading

    Posted 02-27-2023 09:19

    The Upgrade notes has the instructions on how to do it..  They are found in the download package at the following location:

    https://www.rossvideo.com/support/software-downloads/carbonite-ultra/

    If you are having issues I would recommend contacting Tech Support.  Details here:

    https://support.rossvideo.com/hc/en-us

    Les



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    Les O'Reilly
    Director - Switcher Product Management
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