Connectivity

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  • 1.  Connecting PivotCam-20 to DashBoard ver9.16.1

    Posted 20 days ago

    Hi I recently had tom upgrade our eight year old PCs with New (Win 10 to Win 11) and installed newest version of DashBoard (ver9.16.1) 

    I need to reconnect to our 3 PivotCam-20 with Moxa interface. When adding a new devise - PTZ camera, the drop down option in PTZ cameras only has PivotCam-SE not PivotCam- 20

    Can you advise on how to reconnect DashBoard to the cameras 

    The Carbonite panel can control Pan-tilt, focus and Iris - but I need to adjust colour and shutter

    Regards. Keith



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    Keith Edmondson
    Studio Engineer
    South China Morning Post
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  • 2.  RE: Connecting PivotCam-20 to DashBoard ver9.16.1

    Posted 19 days ago

    Hi Keith,

    The Pivotcam-20 does not connect to DashBoard directly. It connects via the Moxa serial-to-network converter. Therefore, you will not see Pivotcam-20 as one of the dropdown options in DashBoard.

    Instead there is a standalone Dashboard panel to control the Pivotcam-20, which can be downloaded at the link below. Open the Cameras.grid file in DashBoard, and enter the IP and port of the Moxa (not the camera) into the panel.

    https://rossvideo.community/viewdocument/pivotcam-camera-panel

    Hope this helps!



    ------------------------------
    Aaron
    Business Development Manager - Production Switchers & Servers
    Ross Video
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  • 3.  RE: Connecting PivotCam-20 to DashBoard ver9.16.1

    Posted 19 days ago
    Thanks Aaron
    I'm sure it will I just didn't know how to get the cam grid back
    Not at work today will try tomorrow 

    Regards Keith

    On Thu, 2 Jul 2026 at 11:19, Aaron Char via Ross Video Limited <Mail@rossvideo.com> wrote:
    Hi Keith, The Pivotcam-20 does not connect to DashBoard directly. It connects via the Moxa serial-to-network converter. Therefore, you will not... -posted to the "Connectivity" community
    Ross Video Limited

    Connectivity

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    Re: Connecting PivotCam-20 to DashBoard ver9.16.1
    Reply to Group Reply to Sender
    Jul 1, 2026 11:18 PM
    Aaron Char

    Hi Keith,

    The Pivotcam-20 does not connect to DashBoard directly. It connects via the Moxa serial-to-network converter. Therefore, you will not see Pivotcam-20 as one of the dropdown options in DashBoard.

    Instead there is a standalone Dashboard panel to control the Pivotcam-20, which can be downloaded at the link below. Open the Cameras.grid file in DashBoard, and enter the IP and port of the Moxa (not the camera) into the panel.

    rossvideo.community/viewdocument/pivotcam-camera-panel

    Hope this helps!



    ------------------------------
    Aaron
    Business Development Manager - Production Switchers & Servers
    Ross Video
    ------------------------------
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    Sent: 06-30-2026 03:06



     
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