Production Switchers

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  • 1.  Dashboard software no longer seeing carbonite frame

    Posted 20 days ago

    I'm not sure who else might be dealing with this, but I have the 9.16 software for my Carbonite switcher and the Dashboard software is no longer registering communication with it.  It stays on "Attempting to locate" then eventually it goes to just a full grey screen.. The left side where is says it's connected to the Carbonite switcher is green, but it only has a blank window when you click on it.  Does anyone have any idea how I can fix this?

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    Miranda Kruse
    KNBN-TV
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  • 2.  RE: Dashboard software no longer seeing carbonite frame

    Posted 19 days ago

    Hi Miranda,

    I recommend reaching out to Tech Support and they can troubleshoot this with you. You can visit https://support.rossvideo.com/hc/en-us to open a ticket, or email techsupport@rossvideo.com

    Please let them know the following:

    • Are you able to ping the IP address of your Carbonite frame?
    • Is your Panel still connected and working with your Carbonite frame?



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    Aaron
    Business Development Manager - Production Switchers & Servers
    Ross Video
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    Original Message