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Getting Error Logs from DashBoard.

  • 1.  Getting Error Logs from DashBoard.

    Ross Staff
    Posted 11-08-2023 08:43
      |   view attached

    Did you just notice something that might make DashBoard better and want to report it to the support team? Here are the steps for getting the error logs:

    1. Open DashBoard.
    2. Go the the Help menu from the menu bar.
    3. Click on "About DashBoard" menu item.
    4. You will see a window where you will get the details about the version of DashBoard you are using, In that window, click on "Installation Details".
    5. You will see another window pop up, here you can go to the "Configuration" tab.
    6. Here, Click on "View Error Log", after clicking you will see the error log in your Default Browser.
    7. You can copy the error log and send it to us, alternatively, you can send us the log file by navigating to the path shown in the browser's address bar.

    Here is the attached file that shows the detailed steps to get error logs.

    Cheers!



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    Altaz Daruwala
    Ross Video
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    Attachment(s)

    pdf
    Dashboard Log Collection.pdf   330 KB 1 version