We are aware that the global CrowdStrike outage has the potential to impact Ross Video technology running on Windows Operating Systems. If you are affected by this outage, here are the steps to resolve this issue. If you are unable to boot into Safe Mode, please see this article.
As always, you can contact our Tech Support team for any assistance you may need.
Our North America center is open Monday to Friday 8:30 a.m. to 6:00 p.m. EST, with 24/7/365 on-call service.
Our telephone number is: +1-613-686-1557 (Toll free within North America +1 833-859-0499)
Our EMEA center is open Monday to Friday 8:30 a.m. to 5:00 p.m. GMT.
Our telephone number is: (Toll free Int’l) +800 3540 3545*
Our Australia/Sydney office local support number is: 1300 007 677*
Alternately, you can contact us by:
Email: techsupport@rossvideo.com
*If the local support specialist is not available, your call will be transferred automatically to our North America center.