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Random Freezing on Dashboard Datalinq source

  • 1.  Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 10:48

    Hello,

    I have a studio timer that I have built in Dashboard, publishing through Datalinq to XPression. I have a parameter in the dashboard that XPression uses for the timer. The timer usually gets used to time hour or 90 minute shows, and it seems to always freeze on XPression somewhere along the way. It keeps running in Dashboard. In XPression, I have tried both publishing the text box and pointing it at the Datalinq source in sequencer, as well as not publishing and pointing to Datalinq directly in the scene.

    What's interesting is when it freezes, it is only on air. I can see the timer updating in Datalinq, and I can even see the timer updating in the Sequencer preview window, but not the on-air output. What would cause a Datalinq source to stop working over time like this?



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    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
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  • 2.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 10:53

    Also when it freezes, taking the scene offline and back online will fix it every time. XPression Studio version 12.5, Dashboard version 9.16.0



    ------------------------------
    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
    ------------------------------



  • 3.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 10:54

    what are your datalinq settings? 



    ------------------------------
    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
    ------------------------------

    Original Message


  • 4.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 11:00
    Here are the Datalinq settings on the published text field. When it freezes, I can hit browse and see live data while the data on air is frozen.
    screenshot


    ------------------------------
    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
    ------------------------------

    Original Message


  • 5.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 11:14

    I just eliminated any scripting / visual logic variables in XPression by making a new scene with just a text box and pointing towards the Datalinq source, which also froze after a few minutes on air. No scenes on any other outputs. 



    ------------------------------
    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
    ------------------------------

    Original Message


  • 6.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 11:49

    Sorry I meant your datalinq contection to dashboard in datalinq server. 



    ------------------------------
    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
    ------------------------------

    Original Message


  • 7.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 11:56
    Datalinq Screenshot
    Here is the setup in Datalinq Server, which is running locally on the XPression Studio. The Dashboard is running on another machine on the same VLAN/subnet and streaming on port 2235.


    ------------------------------
    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
    ------------------------------

    Original Message


  • 8.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 12:05

    Just as a test can you run the dashboard locally and see if it happens. 



    ------------------------------
    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
    ------------------------------

    Original Message


  • 9.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 12:32

    Confirming I am seeing the same behavior when running Dashboard and Datalinq server locally on the XPression.



    ------------------------------
    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
    ------------------------------

    Original Message


  • 10.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 12:46

    I would not expect that to happen, what XPression version? 



    ------------------------------
    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
    ------------------------------

    Original Message


  • 11.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 12:50

    We are running XPression Studio version 12.5 build 6135



    ------------------------------
    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
    ------------------------------

    Original Message


  • 12.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 13:20

    Send me your dashboard, I am currently running almost the same build and I have built stuff in the past with no issues so I am intrigued. 



    ------------------------------
    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
    ------------------------------

    Original Message


  • 13.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-03-2026 14:30

    I have the same behavior, I will report it to the XPression team for you.



    ------------------------------
    Simon Redmile
    Senior Graphic Programmer & Designer
    Ross Video
    Bristol United Kingdom
    ------------------------------

    Original Message


  • 14.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-09-2026 11:25

    Hi Ryan - so far we can't reproduce this issue on an XPression development or product verification system. 

    On your system, can you go Windows Button > Dxdiag > Run Dxdiag > Send a screenshot dxdaig? 

    you can send the screenshot to gmillward@rossvideo.com if you do not want to post that here. 

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    Original Message


  • 15.  RE: Random Freezing on Dashboard Datalinq source

    Posted 03-09-2026 11:40
    Sure, here is that screenshot.
    image


    ------------------------------
    Ryan McCarthy
    Broadcast Engineer
    UnitedHealth Group
    ------------------------------

    Original Message