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  • 1.  Ross Carbonite not booting

    Posted 09-04-2025 13:00

    Im working with a Ross Carbonite Multimedia 2ME switcher(older model, before the Black series). Recently it's started freezing up(ie. the MC lights goes red, the outputs/multiviews go black and nothing works), the panel still looks like it's active but it doesn't do anything. Rebooting sometimes temporarily fixes it, but mostly doesn't. During a failed boot, the panel just sticks on the "booting..." prompt, and either never gets there, or takes a very long time and doesnt last if it does finally boot. I found there is 3 sticks of ram in it and i tried removing one at a time to see if it made a difference but no go. Not even sure if it can boot with lass than all 3. Any thoughts or direction would be greatly appreciated.



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    Shane Wasnidge
    UNIVERSUM MEDIA INC.
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  • 2.  RE: Ross Carbonite not booting

    Posted 09-04-2025 13:08

    This sounds like you need to contact support -- However it would most likely need to return for repair assessment as these don't have user serviceable parts.

    The Panel stuck in "booting please wait" is the message it will also show on a power up.  The older panels have very little "smarts" in them and the brain is still the frame when it comes to everything that goes on that screen.  So during a bootup that is the "stored" message that it can display until the frame starts telling it what to write to the screen.

    3 SODIMM memory sticks -- 1 is for the System and 2 are for the DDR FPGA clients. 

    You could try to force and upgrade to the switcher by downloading the latest version of 15 in the downloads section but it does sound like this might be in need to sent in for service.

    https://support.rossvideo.com/hc/en-us

    direct link to the software downloads for the Carbonite:

    https://documentation.rossvideo.com/files/software/carbonite/v15.6.1.19113a_Carb.zip

     



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    Les O'Reilly
    Director - Switcher Product Management
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  • 3.  RE: Ross Carbonite not booting

    Posted 09-04-2025 15:04

    Thanks so much for your input, much appreciated. I definitely suspect it will need to go in for service, just hoping i can find something obvious wrong with it before going that route, since it is getting up there in age. Ive only just taken the cover off so far, so haven't got too deep into it. There is multi levels of boards in it, and it lives in an OBS truck, so gets lots of bounce. Hoping once i get further into pulling apart it might turn out to be just loose connections between boards. It does still boot sometimes, and i had it going for a few hours yesterday without issue, but today the longest it would run is 10-15 mins, and wouldnt boot at all most of the day. ill get back at it when i have a chance and will keep this thread updated.



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    Shane Wasnidge
    UNIVERSUM MEDIA INC.
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    Original Message