This is on the panel your seeing this? and you have a frame for it as well?
If this is the panel it could be a Compact Flash Card that needs replacement and then you can make a bootable USB to install the most current panel OS on to it..
https://support.rossvideo.com/hc/en-us?_gl=1*1h9zqxv*_ga*NjA4NDkzOTcwLjE2MDQ2MTI0NTg.*_ga_H7SG1QNZ8K*MTY5Mjc0NDAzMS4xMjQuMS4xNjkyNzQ0MDkzLjYwLjAuMA..
you will need to contact support and start a ticket for them to supply you with the required OS Recovery image and software upgrade files as they are not on the website directly.
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Les O'Reilly
Director - Switcher Product Management
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