Production Switchers

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  • 1.  Shot Box doesn't match setup in DashBoard

    Posted 01-12-2023 14:57
    Hey there!

    We are using a Custom Control Shot Box to execute custom controls on our Acuity and it is set up thru the DashBoard. Yesterday we noticed that the buttons on the box no longer match the way they are setup in the DashBoard and I can't figure out why they would've just changed. Any thoughts? Thanks!

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    amy Blank
    WGHP-TV
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  • 2.  RE: Shot Box doesn't match setup in DashBoard

    Posted 01-12-2023 15:58
    Are you using the shotbox through the OverDrive system?

    Acuity direct control of shotboxes are configured via the Acuity Shot Box menus and not via dashboard.


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    Les O'Reilly
    Director - Switcher Product Management
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  • 3.  RE: Shot Box doesn't match setup in DashBoard

    Posted 01-12-2023 16:29
    We do use OverDrive and have been using DashBoard to configure the Shot Box. We did a power cycle and it seems to be correct again, so far.

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    amy Blank
    WGHP-TV
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    Original Message


  • 4.  RE: Shot Box doesn't match setup in DashBoard

    Posted 01-12-2023 16:31
    Okay so in the future if having issues regarding it I would use the OverDrive section only because any Acuity users would be asking to see the config and logs from the Acuity not the OverDrive.

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    Les O'Reilly
    Director - Switcher Product Management
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    Original Message