Graphics

Has anyone had an issue with a template withing a project not deploying to engines when loaded via Remote Sequencer?  We're running a MOS workflow, and we are having an issue with a template that producers can edit inside the MOS plug-in but it will randomly fail to deploy to the engines when the project is loaded.  It will show in Remote Sequencer as unavailable (red italics).  Sometimes unloading\reloading Remote Sequencer will resolve it and sometimes not.  There are XPression Studio log entries showing that the scene name is not found, but those will show even when the template loads correctly.  Because this occurs randomly, I don't know if it's a template issue or an application issue.  The only possible guess I have is that the template in question has the same Recall ID as another template in a different project (both are generally loaded on the engines at the same time).  If anyone has seen this before, please let me know!  We're running 10.5 build 5547.  Thank you.

Some extra clarification on this... I was able to reproduce the issue by filing the template in question while another project was loaded in Remote Sequencer:

Remote Sequencer indicated that there was a new active rundown, and when going to select it (the three dots) it new project was listed (GMG Sports) and already preselected.  So even though the project was active, it did not load on the engine causing the template (Banner Scoreboard) to not be available.

Deactivating and reactivating the rundown forced the new project to load.  Wouldn't the expected behavior be that the new project would automatically load onto the engine if the rundown was active in Remote Sequencer?  Thank you.

Has anyone had an issue with a template withing a project not deploying to engines when loaded via Remote Sequencer?  We're running a MOS workflow, and we are having an issue with a template that producers can edit inside the MOS plug-in but it will randomly fail to deploy to the engines when the project is loaded.  It will show in Remote Sequencer as unavailable (red italics).  Sometimes unloading\reloading Remote Sequencer will resolve it and sometimes not.  There are XPression Studio log entries showing that the scene name is not found, but those will show even when the template loads correctly.  Because this occurs randomly, I don't know if it's a template issue or an application issue.  The only possible guess I have is that the template in question has the same Recall ID as another template in a different project (both are generally loaded on the engines at the same time).  If anyone has seen this before, please let me know!  We're running 10.5 build 5547.  Thank you.

Additional update... it's not a single template.  No templates are being loaded when they are from a project other than the one that was originally loaded when the rundown was activated in Remote Sequencer.  Was there a bug fix for this on a later version?  We're build 10.5 5547.  Sample below was from a Remote Sequencer (build 5518) running on a test desktop.

Some extra clarification on this... I was able to reproduce the issue by filing the template in question while another project was loaded in Remote Sequencer:

Remote Sequencer indicated that there was a new active rundown, and when going to select it (the three dots) it new project was listed (GMG Sports) and already preselected.  So even though the project was active, it did not load on the engine causing the template (Banner Scoreboard) to not be available.

Deactivating and reactivating the rundown forced the new project to load.  Wouldn't the expected behavior be that the new project would automatically load onto the engine if the rundown was active in Remote Sequencer?  Thank you.

Has anyone had an issue with a template withing a project not deploying to engines when loaded via Remote Sequencer?  We're running a MOS workflow, and we are having an issue with a template that producers can edit inside the MOS plug-in but it will randomly fail to deploy to the engines when the project is loaded.  It will show in Remote Sequencer as unavailable (red italics).  Sometimes unloading\reloading Remote Sequencer will resolve it and sometimes not.  There are XPression Studio log entries showing that the scene name is not found, but those will show even when the template loads correctly.  Because this occurs randomly, I don't know if it's a template issue or an application issue.  The only possible guess I have is that the template in question has the same Recall ID as another template in a different project (both are generally loaded on the engines at the same time).  If anyone has seen this before, please let me know!  We're running 10.5 build 5547.  Thank you.

Once the scene(s) from the Sports project are first added to the active rundown, is the Style radio button already in the Remote Sequencer Rundown Selection window?

Additional update... it's not a single template.  No templates are being loaded when they are from a project other than the one that was originally loaded when the rundown was activated in Remote Sequencer.  Was there a bug fix for this on a later version?  We're build 10.5 5547.  Sample below was from a Remote Sequencer (build 5518) running on a test desktop.

Some extra clarification on this... I was able to reproduce the issue by filing the template in question while another project was loaded in Remote Sequencer:

Remote Sequencer indicated that there was a new active rundown, and when going to select it (the three dots) it new project was listed (GMG Sports) and already preselected.  So even though the project was active, it did not load on the engine causing the template (Banner Scoreboard) to not be available.

Deactivating and reactivating the rundown forced the new project to load.  Wouldn't the expected behavior be that the new project would automatically load onto the engine if the rundown was active in Remote Sequencer?  Thank you.

Has anyone had an issue with a template withing a project not deploying to engines when loaded via Remote Sequencer?  We're running a MOS workflow, and we are having an issue with a template that producers can edit inside the MOS plug-in but it will randomly fail to deploy to the engines when the project is loaded.  It will show in Remote Sequencer as unavailable (red italics).  Sometimes unloading\reloading Remote Sequencer will resolve it and sometimes not.  There are XPression Studio log entries showing that the scene name is not found, but those will show even when the template loads correctly.  Because this occurs randomly, I don't know if it's a template issue or an application issue.  The only possible guess I have is that the template in question has the same Recall ID as another template in a different project (both are generally loaded on the engines at the same time).  If anyone has seen this before, please let me know!  We're running 10.5 build 5547.  Thank you.

Yes, Remote Sequencer does show that the added show is ready (radio button selected).  The screenshot below shows the original project when the rundown is activated:

When a new project is added while the rundown is active, Remote Sequencer indicates that there's a new project active and does load the new scene into the rundown.  The new scene is shown as unavailable, and the XPression engine shows a message that it's connecting to the project server but does not load the project:

Clicking on the three dots in RS shows that the new project is already selected:

Deactivating and reactivating the rundown does force the added project to load.  However, our stations generally have multiple rundowns activated at once and directors may not always be able to follow this procedure.  Thank you for your help!

Once the scene(s) from the Sports project are first added to the active rundown, is the Style radio button already in the Remote Sequencer Rundown Selection window?

Additional update... it's not a single template.  No templates are being loaded when they are from a project other than the one that was originally loaded when the rundown was activated in Remote Sequencer.  Was there a bug fix for this on a later version?  We're build 10.5 5547.  Sample below was from a Remote Sequencer (build 5518) running on a test desktop.

Some extra clarification on this... I was able to reproduce the issue by filing the template in question while another project was loaded in Remote Sequencer:

Remote Sequencer indicated that there was a new active rundown, and when going to select it (the three dots) it new project was listed (GMG Sports) and already preselected.  So even though the project was active, it did not load on the engine causing the template (Banner Scoreboard) to not be available.

Deactivating and reactivating the rundown forced the new project to load.  Wouldn't the expected behavior be that the new project would automatically load onto the engine if the rundown was active in Remote Sequencer?  Thank you.

Has anyone had an issue with a template withing a project not deploying to engines when loaded via Remote Sequencer?  We're running a MOS workflow, and we are having an issue with a template that producers can edit inside the MOS plug-in but it will randomly fail to deploy to the engines when the project is loaded.  It will show in Remote Sequencer as unavailable (red italics).  Sometimes unloading\reloading Remote Sequencer will resolve it and sometimes not.  There are XPression Studio log entries showing that the scene name is not found, but those will show even when the template loads correctly.  Because this occurs randomly, I don't know if it's a template issue or an application issue.  The only possible guess I have is that the template in question has the same Recall ID as another template in a different project (both are generally loaded on the engines at the same time).  If anyone has seen this before, please let me know!  We're running 10.5 build 5547.  Thank you.