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  • 1.  TouchDrive Custom Panel file location

    Posted 07-20-2022 15:58
    After updating my TouchDrive (and its instance of Dashboard), my Custom Panel files are gone. Is there any way to get those back? Also, where does the TouchDrive save its custom panel files by default?

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    BJ McGeever
    Media Director
    Faith Bible Church
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  • 2.  RE: TouchDrive Custom Panel file location

    Posted 07-20-2022 17:47
    It was saving it to the internal file storage location that was selected when making it.  Or to a USB drive that you had connected.

    Depending where you saved then it is probably had those locations overwritten if you don't see them...

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    Les O'Reilly
    Director - Switcher Product Management
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  • 3.  RE: TouchDrive Custom Panel file location

    Posted 07-21-2022 12:23
    Ok so it was saving to internal storage on the TouchDrive. Ouch. Was this possibility documented somewhere and I missed it? Is there a way to back these files up? From now on I'll save to a USB drive, but just in case.

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    BJ McGeever
    Media Director
    Faith Bible Church
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    Original Message


  • 4.  RE: TouchDrive Custom Panel file location

    Posted 07-21-2022 13:57
    Not that it helps now (sorry) but we have found saving to USB and copying those files to a Google Drive every month is a good process. Besides the obvious, we find that user files that have passed their usefulness can be kept off the active USB, keeping for a cleaner Dashboard, but still be available if someone needs to retrieve a specific effect or custom control.

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    [Danny] [Skarka] Ross Pilot since Synergy
    [Producer, Director, Technical Director]
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    Original Message


  • 5.  RE: TouchDrive Custom Panel file location

    Posted 07-21-2022 16:32
    When making a new custom panel you would have the opportunity to select the Browse button to then navigate where in the File System you would like to save it too including USB Drives that are mounted..  If you did the full OS install using the USB to make it dual boot capable then it probably would have cleaned the entire Drive since it does a full erase and format... 

    If you just did the v1.5 upgrade then you could under the file system add your own drive location to keep it outside of the files that would cleaned and removed..

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    Les O'Reilly
    Director - Switcher Product Management
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    Original Message