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  • 1.  TouchDrive randomly reloading pages

    Posted 09-17-2025 09:26

    Hi there,

    We have a Carbonite Ultra (9.1.10.15755) with Touchdrive (3.2.0 build 578) and recently the Dashboard has started randomly reloading the page it's on (the barber's pole appears and the page rebuilds). Yesterday for example this happened 8 times, it's a little disconcerting for the operators. Has anyone ever seen this before?



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    Andrew Shilcock
    Senior Broadcast Engineer/Operator
    The Scottish Parliament
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  • 2.  RE: TouchDrive randomly reloading pages

    Posted 09-18-2025 07:22

    Hi Andrew,

    I've experienced the same issues with our Carbonite Ultra. It was solved doing an Ultra upgrade. My advice is to contact support and open a ticket, and they will recommend you a version compatible with your setup (if you also have Caprica or not) and guide you with the upgrade.



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    Sorin Podeanu
    technical director
    Euronews Romania
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  • 3.  RE: TouchDrive randomly reloading pages

    Posted 09-18-2025 08:44

    Hi Andrew,

    I agree with Sorin (thank you for contributing Sorin!), it would be best to contact TechSupport@rossvideo.com.



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    Raphael Samad
    Business Development Manager
    Production Switchers
    Ross Video
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  • 4.  RE: TouchDrive randomly reloading pages

    Posted 09-18-2025 09:15

    Thanks both - I am now in touch with Support.

    Thanks again for your prompt response,

    Andrew.



    ------------------------------
    Andrew Shilcock
    Senior Broadcast Engineer/Operator
    The Scottish Parliament
    ------------------------------

    Original Message