Please open a ticket with Tech Support so that they can assist you with steps to trouble shooting and log retrieval.
https://support.rossvideo.com/hc/en-us
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Les O'Reilly
Director - Switcher Product Management
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Original Message:
Sent: 02-24-2025 07:14
From: Shamil Gasim
Subject: TouchDrive TD2
Hi, there.
Recently, we have faced a problem with Rossvideo TouchDrive TD2. We have assigned CAM1 to the 1st button of the ME 2( P/P Row ). The 1st button of the Program row working as it should , whereas 1st button of the Preview row of the ME 2 ( P/P Row) does not respond any push, we have carried out Panel Diagnostics on the panel and I have tried numerous times it did not lit green and responds any acts. Is there any way we can overcome the mentioned problem on our own?
Thanks in advance.
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Shamil Gasim
TV and Radio Engineer
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