Production Switchers

Hey all, just need some help with a KEY button that sometimes works, sometimes doesn't, and sometimes works twice. Obviously annoying 😆 What can I do to help my Carbonite surface?

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Blanton Lewis
Technical Director
Antioch Waco
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Best to initiate a support ticket via phone, email or the online form.

https://support.rossvideo.com/hc/en-us

They will probably want you to recreate the issue a few times and then export the logs so that they can be looked at.

Making a video of the issue when pressing the buttons would also be good to have to go with the logs.

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Les O'Reilly
Director - Switcher Product Management
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